Check the outages map

Do you see an outage for your area?

• Yes, If you see an outage, sit tight, our techs are onto it. You can regularly check the outage map for updates.
• No?
  • What happens when you pick up the phone to make call?
    • There’s no dial tone.
      • Check all the phones in your house have been hung up correctly. Once you’ve done that, pick up one phone, do you have a dial tone now?
    • There’s constant beeping.
      • Check to make sure you’ve paid your account. Is your account up to date?
    • There’s four long beeps.
      • Four long beeps usually means you’ve got a call waiting. Try hanging up and picking up the phone again to pick up the call. You can remove call waiting by contacting us.
    • There’s four short beeps.
      • If you hear four short beeps when you pick up the phone, you have a voicemail to listen to.
        Check your voicemail. It may take around 30 seconds to clear the beeps.
        If you keep hearing the beeps, contact us
    • There’s static, crackling or humming.
      • Unplug everything from the jackpoints, wait for 30 seconds. Plug a corded phone into the jackpoint. Don’t use extension cords, double adapters or broadband filters. Do you still hear the noise or echo?
    • There’s ticking.
      • If you hear ticking and you live in a rural area, electric fences may be the cause of the ticking noise on your phone line. Try turning your electric fence off and test the phone line.
        If the ticking continues, it could be your neighbour’s fence or some vegetation touching the fence. Clear any vegetation away from the fence and if the problem persists, get in touch.
    • There’s an echo.
      • Unplug everything from the jackpoints, wait for 30 seconds. Plug a corded phone into the jackpoint. Don’t use extension cords, double adapters or broadband filters. Do you still hear the noise or echo?
    • There’s a normal ringing sound or recorded message.
      • Unplug everything from the jackpoints, wait for 30 seconds. Plug a corded phone into the jackpoint. Don’t use extension cords, double adapters or broadband filters. Do you still hear the noise or echo?Long, short, long, ring tone.
        • You’ll need to plug everything back in, one by one. Check to see if the dial tone remains after you plug the next item in. If one of the items stops the dial tone, there may be a problem with it. Do you have a dial tone after plugging everything back in?
          • There’s either a problem with the equipment, or another problem we needs to investigate.
    • There’s four quick beeps.
      • If you hear four quick beeps it means the number you’re trying to call is either disconnected or it doesn’t exist.
    • There’s other voices on the line.
      • If you hear other people talking, you may be picking up someone else’s phone line. Try calling your phone line from a mobile.
        If your phone line rings, wait to see if someone else answers it.
        If no one answers, unplug your phone from the jackpoint. Wait for 30 seconds. Plug a corded phone into the jackpoint. Don’t use extension leads, double adapters or broadband filters. Do you still hear other people’s voices on your phone line?
    • There’s restrictions on my line, I can’t make toll calls.
      • If you can’t make toll calls or there are restrictions on the line, you’ll need to contact us.