Best Telecom NZ, Fix my landline: incoming calls
Fix my landline: incoming calls
If your landline isn’t working as you expect, find out how to solve common issues. Answer questions below and we’ll take you through the next steps.
What happens when people try to call you?
-
I’m not receiving calls.
- Check the ringer volume on your telephone.
If you have call minder, check the ringing option is not set to zero rings.
There’s a limit to the number of phones or faxes that you can connect to one phone line. You shouldn’t plug more than five products into your phone line. Try unplugging a few. Then trying phoning your landline from a mobile, did it work?-
Yes, great!
- No?
- Check to make sure you’ve paid your account. Is your account up to date?
-
- Check the ringer volume on your telephone.
-
There’s a busy or engaged tone.
- Check the ringer volume on your telephone.
If you have call minder, check the ringing option is not set to zero rings.
There’s a limit to the number of phones or faxes that you can connect to one phone line. You shouldn’t plug more than five products into your phone line. Try unplugging a few. Then trying phoning your landline from a mobile, did it work?- Yes, great!
- No?
- Check to make sure you’ve paid your account. Is your account up to date?
- Check the ringer volume on your telephone.
-
It rings once, then hangs up.
- Check the ringer volume on your telephone.
If you have call minder, check the ringing option is not set to zero rings.
There’s a limit to the number of phones or faxes that you can connect to one phone line. You shouldn’t plug more than five products into your phone line. Try unplugging a few. Then trying phoning your landline from a mobile, did it work?- Yes, great!
- No
- Check to make sure you’ve paid your account. Is your account up to date?
- Check the ringer volume on your telephone.