Visually Create Call Flows & Voice Apps
Call flows enable you to create a road map for how incoming calls will be handled, allowing you to automate repetitive tasks, save time and improve customer experience! With the 3CX Call Flow Designer (CFD) you can easily create complex call flows and voice applications visually – without programming or scripting.
Query a caller for a customer number, validate this number against a database and route the call based on customer type. Or create a call flow that routes calls based on a time schedule. Download 3CX Call Flow Designer here. To run call flows and voice apps you have created with CFD, you need a PRO edition licence.
Easily Create Your Call Flows
The graphical interface lets you put together the components of your voice application using drag and drop – rather than cumbersome scripting or programming! Visually design an application in hours rather than weeks. Your call flows can include control components such as conditions, loops and variables. When your call flow is ready and tested, simply upload it to 3CX.
- No programming required – drag & drop
- Visually design application in hours
- Include control components
- Read the Getting Started guide
Sample Applications
Call flows enable your employees to handle phone calls as efficiently as possible, boosting productivity and increasing customer satisfaction. Some example call flows you can build are:
- Route calls based on time of day
- Direct calls based on customer input
- Callback scheduler
- Phone surveys
- Implement a Voice Payment gateway
- Validate customer data in your database
- Automatic outbound dialler
Powerful Call Flow Building blocks
The Call Flow Designer includes ready to use building blocks that you can use in your phone system’s call flows:
- Playback
- Menu
- User input
- Record
- Authentication
- Credit Card
- Transfer
- Database access
- Email Sender
- Read / write to file
- Code execution
- HTTP requests
